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(the Terms)

Effective as April 25th 2024

Please read the following important Terms carefully. By backing our project on Kickstarter, you confirm that you agree to these Terms and enter into a legally binding agreement with us. If you do not agree to these Terms, do not back our project.

About Echobox Memory Vault

Echobox Memory Vault has emerged as a revolutionary tool for senior healthcare industry leaders who apply person- centered solutions to help deliver optimized care. By exploring life stories and loving memories, this heartwarming innovation has begun elevating Quality of Life in care communities large and small. When captured and referenced by caregivers, these treasured recollections and preferences offer a world of positive support to those both giving and receiving care. Echobox offers connection and encourages engagement while simultaneously combatting work-related stress and caregiver burnout.

How our campaigns work – an overview

Our campaigns begin on Kickstarter. The details of our current project are published on our Kickstarter campaign page of the project. That page also details our funding goal, and the reward levels you can choose when backing our project on Kickstarter. The project will only be funded if it reaches its fundraising goal by the deadline published on the campaign’s page.

[If the Kickstarter stage of the campaign is successful, it will continue on a pledge manager platform (for example, PledgeManager, Backerkit, or CrowdOx). If you missed the Kickstarter Deadline, you can still back our campaign on the pledge manager. Whether you are an early or late backer, you can also increase your original pledge and upgrade your reward and select add-ons on the pledge manager.]

You will need to confirm your reward and shipping address and pay our shipping costs and any outstanding balances by the fundraising deadline. When the project is completed and campaign rewards ready, we will commence shipping them to our backers.


a. Who we are. When we say we, us or our, we mean Echobox Memory Vault Ltd. You can find our website at

b. How to contact us. If you wish to contact us for any reason, including because you have any questions, there is a problem with our campaign, you wish to complain or end your contract with us, you can contact us by e-mail at or calling our customer support team at 1-403-992-3246.


a. How we may contact you. If we have to contact you, we will do so by e-mail using the contact details Kickstarter holds for you in your Kickstarter account when you back our campaign on Kickstarter, or as you may provide to us later.

b. You must give us accurate information. It is your responsibility and a condition of your contract with us that you must provide us with your accurate and complete e-mail and shipping address and let us know as soon as any of these addresses change. We need your email to keep you updated about the progress of the campaign and our project, and to send you important communication about your pledge and rewards. We need your shipping address to send your reward to you. We will not be liable to you if we are prevented from performing our contractual obligations as a result of your failure to comply with this condition.


a. What these Terms cover. These are the terms and conditions which govern our contractual relationship with you regarding our crowdfunding campaign (the “Campaign”). We run the Campaign on Kickstarter and on a pledge management and secondary crowdfunding platform (for example, PledgeManager, Backerkit or CrowdOx) (the “Pledge Manager”)]. The purpose of the Campaign is to fund our project, the details of which are published on the Kickstarter page of our Campaign (the “Project”).

b. The nature of our contract with you. Kickstarter and the Pledge Manager are not online shops, and our contract with you is not a sales contract. We are not selling goods or services to you. Instead, we are inviting you to pledge your financial support to fund our creative Project. You may do it in return for a reward (a Reward”) or by way of donation without a reward (a Donation”). We are not promising that the Campaign will be successful. When you make your pledge and select your preferred reward level option (a “Reward Level”) you are not ordering something that already exists. You will need to confirm your choices and pay our shipping cost, if applicable, at a later stage. Even then, we cannot guarantee that the Project will definitely be completed or that it will be completed on time. If it is completed, your Reward will be shipped to you at that point, which is likely to be several months after you have made and fulfilled your Pledge. However, if the Campaign and the Project are successful, then you will have supported the creation of something new. If you pledged in return for a Reward, then you will also have received a product of the Project representing a good value for money in comparison with its retail release, and including Campaign exclusive items.

c. What is not covered in these Terms or our contract with you. You need to hold a Kickstarter account in order to back our Project. Your relationship with Kickstarter will be governed by Kickstarter’s terms and conditions. [Similarly, your use of the Pledge Manager will be subject to the Pledge Manager’s terms and conditions.] When you make a Pledge, a third party payment service provider (e.g. Stripe or PayPal) will be used to process your payment, and you will be subject to the third party payment processor’s terms and conditions. Our contractual relationship with you is separate from any contract you may enter into with any of those providers.

d. Language of these Terms. These Terms are only available in English. No other languages will apply to our Campaign.

e. Changes to these Terms. We may amend these Terms from time to time. Please see the top of this document to check when they became effective. Updated terms will apply to new campaigns but will not affect our relationship with you regarding campaigns launched before the effective date of such new terms.


a. You must be at least 18 years old. You must be at least 18 years old to accept our Terms and back our Project.

b. You may only participate for non-business reasons. You may only back our Project under these Terms for your private, non-commercial purposes (that is purposes which are wholly or mainly outside your trade, business, craft, or profession). If you wish to fund our projects for business purposes, please contact us.

c. Delivery restrictions. We are unable to ship products to the territories described in these Terms. If you reside in one of those countries, unfortunately, you are not eligible to back our Project.


a. How to back the Project on Kickstarter. To back our Project, you must take the following steps:

i. read these Terms and ensure that you are happy to back our Project on these Terms;

ii. on our Kickstarter Campaign page select either pledge without a reward” to pledge a Donation, or your chosen Reward Level to pledge in return for a Reward, and enter the amount of money you wish to pledge to back our Project;

iii. log into your Kickstarter account if you have one, or register for and log into your Kickstarter account; and

iv. proceed to the Kickstarter’s checkout page, enter the required payment information, and place your Pledge, at which point a legally binding contract will come into force between you and us.

b. What happens next. Once you have made your Pledge on Kickstarter:

i. Kickstarter (or its payment service provider) may pre-authorize or reserve a charge on your payment method for the amount of your Pledge, but you will not be charged at that point; and

ii. Kickstarter will email to you a confirmation of your Pledge; and

iii. if the Kickstarter Campaign is successful, Kickstarter will charge the amount of your Pledge to your payment method on the expiry of the fundraising deadline published on the Kickstarter page of our Campaign (the “Kickstarter Deadline”) and send you an email to confirm that; or

iv. if the Kickstarter Campaign is unsuccessful, Kickstarter will inform you by email, you will not be charged, and neither you nor us will have any further obligations under this contract.

c. Confirmation number. Kickstarter will assign a pledge confirmation number to your Pledge and tell you what it is in the Pledge confirmation email. It will help us if you can tell us that number whenever you contact us about your Pledge.

d. The meaning of a successful campaign. The Kickstarter Campaign will be successful if it reaches its fundraising goal published on the Kickstarter page of our Campaign by the Kickstarter Deadline.

e. If Kickstarter cannot collect your Pledge. If Kickstarter is unable to collect your Pledge (for example, because your credit card expired before the Kickstarter Deadline and you have not provided updated information, or because there are insufficient funds on your credit card when Kickstarter attempts to charge your card), you must pay your Pledge to Kickstarter without undue delay and in any event no later than within 14 days from receiving Kickstarter’s or our notification informing you that the amount is due.


a. Our obligations. If the Kickstarter Campaign is successful:

i. we will use our reasonable endeavours to complete the Project;

ii. we will keep you updated on the progress of the Project by posting updates on the Kickstarter page of our Campaign;

iii. if you made a Pledge in return for a Reward (rather than by way of Donation), we will contact you to seek your completion of our pledge management survey and make any outstanding payments; and

iv. if you made a Pledge in return for a Reward and the Project is completed, we will use our reasonable endeavours to fulfil and deliver your Reward to you subject to these Terms.

b. If the Project is not completed. Due to the nature of the Project, despite our best efforts we might sometimes not be able to complete the Project as promised. If this happens, we will use our reasonable endeavours to remedy the situation, for example we may in our discretion:

i. post an update that explains what work has been done, how funds were used, and what prevents us from finishing the Project as planned;

ii. work diligently to bring the Project to the best possible conclusion in a timeframe communicated to you and other backers;

iii. demonstrate that we have used funds appropriately and made reasonable efforts to complete the Project as promised;

iv. be honest, and make no material misrepresentations in our communication to you and other backers; or

v. offer to return any remaining funds to backers who made a pledge with a reward but have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the Project in some alternate form.

c. Timing of our performance. Except for the Kickstarter Deadline as published on our Kickstarter Campaign pages and the Pledge Manager Deadline as will be communicated to you later], any performance timescales set out in these Terms, published on our Kickstarter [or Pledge Manager Campaign pages], or communicated to you otherwise, are estimates only and not deadlines. This is due to the nature of the Campaign and the Project. We will not be in breach of our contract with you if we do not meet any such estimated dates or timescales.


a. What happens after the Kickstarter Campaign ends. After the Kickstarter stage of our Campaign ends, we will import the Kickstarter Campaign information into the Pledge Manager and use it to:

i. manage backer’s information and to fulfil their rewards;

ii. increase the funding of our Project by accepting Pledges from new backers; and

iii. increase the funding of our Project by allowing existing and new backers to increase their Pledges.

b. How to back the Project on the Pledge Manager. If you miss the Kickstarter Deadline, you can still back our Project on the Pledge Manager while the Campaign remains open for late backers until the deadline we communicate on our Campaign pages (the “Pledge Manager Deadline”) by taking the following steps:

i. read these Terms and ensure that you are happy to back our Project on these Terms;

ii. on our Pledge Manager Campaign page select either pledge without a reward to pledge a Donation, or your chosen Reward Level to pledge in return for a Reward, and enter the amount of money you wish to pledge to back our Project; and

iii. proceed to the Pledge Manager’s checkout page, enter the required payment information, place your Pledge, and pay the pledged amount, at which point a legally binding contract will come into force between you and us.

c. What happens next. Once you have made your Pledge on the Pledge Manager:

i. we will email to you a confirmation of your Pledge; and

ii. you must complete our survey by the Pledge Manager Deadline.


a. Why we need you to complete the survey. We need certain information from you to produce and deliver your Rewards to you. When the Campaign is finished, Kickstarter [or the Pledge Manager] will let us know the amount you pledged, your name, email, and address. However, we may not know exactly how you wish to allocate the pledged amount to Rewards. As the address you will have provided to Kickstarter might be out of date by the time of shipment of the Reward to you, we may also need you to verify your address. We may also need other

information to fulfil your Reward. Finally, we need you to pay our shipping charges for the Rewards and any other outstanding balances. In these cases, we may ask you to complete a survey to complete the Pledge process

with you. It is important that backers complete the survey by the time that the Campaign closes, so that we know what and how many rewards to produce, and which of our shipping hubs to send them to in order to make deliveries most time and cost efficient to both the backer and us.

b. You must complete our survey. After the Campaign has started, we will send you a communication or prompt asking you to complete our survey. It is your responsibility and a condition of your contract with us that you complete the survey (including paying shipping costs and all outstanding balances) within the time we specify. If you fail to comply with these conditions, we may:

i. withhold your Reward and end our contract with you; or

ii. make an additional charge of a reasonable sum to compensate us for any extra work that is required, including costs we incur as a result; and

iii. we will not be responsible for supplying your Reward late or not supplying any part of it if this is caused by you not giving us the information we need or paying the shipping costs and outstanding balances by the time we specify.

c. How to complete our survey. When you receive our survey:

i. you must confirm your chosen Rewards (which means allocating your existing Pledge amount to the rewards listed in the survey); or

ii. alternatively, you may upgrade your Reward Level by increasing your existing Pledge amount, and must confirm how you wish to allocate that amount to rewards listed in the survey; and

iii. you may increase your Pledge amount by adding optional extras (add-ons) to your Reward from the list provided in the survey; and

iv. you must verify your shipping address; and

v. the survey will then take you to the review and confirmation page. That page will display the amount you pledged on Kickstarter [or Pledge Manager (if you are a late backer), the additional amount you pledged on the Pledge Manager (through upgrades and add-ons)], the shipping costs for your confirmed Reward, and the applicable sales taxes. If the balance of the Pledge you had paid through Kickstarter is lower than the total due to us, then you must enter the required payment method information and pay the outstanding balance due to us.


a. Availability. Due to the nature of the Project, as the Project progresses, we may make changes to the Rewards available on our Kickstarter [and Pledge Manager] Campaign pages, and we do not undertake to continue to supply any particular Reward that is subject to availability. For example, if you confirm your Reward after the Kickstarter Deadline [or the Pledge Manager Deadline], or if the supplier of the Reward discontinues or has low or no inventory for the products or services making up the Reward, then the particular product you wished to receive may no longer be available. If the Reward you had chosen is no longer available, we will offer you a different Reward of equal or higher value.

b. Your Reward may vary from the images. The images of the Rewards on the Kickstarter [[or the Pledge Manager Campaign] page are for illustrative purposes only. Although we have made reasonable efforts to display the products accurately, actual Rewards may also slightly differ from the published images. Due to the nature of the Project, we may make more significant changes to the look of products as the Project progresses.

c. Packaging. The packaging of your Reward may vary from that shown on Kickstarter [or the Pledge Manager Campaign page].


a. Charges for which you are responsible. In addition to the pledged amount, you are responsible for paying:

i. shipping charges for your Reward;

ii. sales, goods and services, harmonized, value added, or similar taxes at the applicable rates applicable to your jurisdiction; and

iii. any import duties or other local taxes, which you may be liable to pay to authorities in your country .

b. Shipping charges. In addition to the amount of your Pledge, you must pay us our shipping costs for delivering the Reward to you. It may not be possible to let you know the exact shipping cost when you make your Pledge, because: at that point you are helping to create something new and not ordering something that already exists; our shipping costs may change by the time you confirm your Reward in the Pledge Manager survey; and you may choose to add further items to your Reward when completing our Pledge Manager survey. For these

c. Import duties and taxes may apply to your Reward. We will ship Rewards to backers from a shipping hub we select. If your shipping address is in a territory other than the hub from which your Reward is shipped, the delivery may be subject to import duties or other local taxes applied by your local customs authorities when your Reward reaches your territory. We have no control over these charges, and we cannot predict their amount.

d. Method of payment. Kickstarter [and the Pledge Manager] determine how payments are accepted, which may include credit cards, direct debit or e-transfer, ACH payment, or other methods. We do not determine what methods of payment are accepted through Kickstarter [or the Pledge Manager].


a. Delivery restrictions. Unfortunately, we are unable to ship Rewards to any country or location where prohibited by law or where, in our sole determination, doing so exposes us to commercially unreasonable compliance obligations or risks], including any of the following territories:

i. South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Falkland Islands, French Guiana, South Georgia, and the South Sandwich Islands;

ii. Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Georgia, India, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Sri Lanka, Syria, Tajikistan, Timor-Leste, Turkmenistan, United Arab Emirates (UAE), Uzbekistan, Yemen;

iii. Europe: Russia, Ukraine;

iv. North America: Antigua and Barbuda, Bahamas, Barbados, Belize, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines;

v. North American Islands: Anguilla, Aruba, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Clipperton Island, Curacao, Greenland, Guadeloupe, Martinique, Montserrat, Navassa Island, Saba, Saint Barthelemy, Saint Martin, Saint Pierre and Miquelon, Sint Eustatius, Sint Maarten, Turks and Caicos Islands, US Virgin Islands;

vi. Africa: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic (CAR), Chad, Comoros, Congo, Democratic Republic of the Congo, Republic of the Cote d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe; and

vii. Oceania: Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

b. When you have to pay the shipping charges. Shipping charges will be calculated and must be paid when you complete the survey.

c. Estimated shipment and delivery times. The estimated shipment dispatch times are as published on Kickstarter [and Pledge Manager Campaign page], as may be updated as the Project progresses. We will use reasonable endeavours to ship and deliver your Reward within the estimated timescales, but we cannot guarantee that. Please also note that we do not guarantee that you will receive your Reward before the product is available for purchase at retail, or other promotional opportunities, such as conventions.

d. Delays outside our control. If something happens that is outside of our control and affects the estimated date of delivery, we will let you know a revised estimated date for delivery of the goods. We are not responsible for delays outside of our control.

e. Responsibility for the goods. We are responsible for the goods until they are delivered to the shipment service that will deliver them to you. As between you and us, the carrier completing the delivery is responsible for the goods while they are in transit to you. You are responsible for the goods from the point in time when they are delivered to the address provided by you when you complete the survey. In other words, the risk in the Reward passes to you when it is delivered to the carrier by us for delivery to your address. We will not be responsible for any loss or damage to your Reward caused by you providing us with incorrect delivery details or by our compliance with your delivery instructions (for example, leaving the parcel outside your house or unattended).


a. How to cancel or change your Kickstarter Pledge

i. Before the Kickstarter Deadline but before the last 24 hours of the Kickstarter Campaign, you canincrease, decrease, or cancel your Pledge made on Kickstarter at any time by going to our Kickstarter Campaign page and selecting the option to manage your Pledge.

ii. During the last 24 hours of the Kickstarter Campaign, you cannot decrease or cancel your Kickstarter Pledge without contacting Kickstarter customer support first, if that change or cancellation would result in the Kickstarter Campaign not achieving its funding goal.

iii. If we agree to it, which will be at our discretion, you may cancel your Kickstarter Pledge in the first 14 days after the Kickstarter Deadline by informing us of your decision to cancel. If you do so and if we agree to the cancellation, we will refund to you the amount of the Pledge you have paid, less the fee due from us to Kickstarter in respect of your Pledge.

iv. After the 14 days’ deadline referred to above, you can only cancel your Kickstarter Pledge at our discretion by making special arrangements with us, and we may deduct from the refund due to you reasonable compensation for the costs we will incur as a result of you cancelling your Kickstarter Pledge.

b. How to cancel or change your Pledge Manager Pledge. After the Kickstarter Campaign has successfully ended:

i. You can make a new Pledge or increase your existing Pledge and select your Rewards during the Pledge Manager Campaign.

ii. You can cancel your Pledge and any increases to your Pledge made on the Pledge Manager until the Pledge Manager Deadline by informing us of your decision to cancel. If you do so, we will refund to you all the payments you made to us during the Pledge Manager Campaign (including shipping costs) but not your original Kickstarter Pledge.

iii. After the Pledge Manager Deadline, you can only cancel your Pledge Manager Pledge at our discretion by making special arrangements with us, and we may deduct from the refund due to you reasonable compensation for the costs we will incur as a result of you cancelling your Pledge Manager Pledge.

c. Returning the Reward to us after cancellation. If you cancel your Pledge after we have shipped the Reward to you and if we have agreed to a refund according to these Terms, you must send the Reward back to us, at your cost, to the address we provide to you, without undue delay, and in any event no later than within 14 days from cancelling your Pledge or delivery of the Reward to you (whichever is later). You will be liable to us for any diminished value of the Reward resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

d. When we will make the refund. If we have agreed to a refund according to these Terms, we will make the reimbursement without undue delay, and not later than:

i. if you cancel your Pledge before your Reward is shipped to you, 30 days after the day on which we are informed about your decision to cancel your Pledge; or

ii. if you cancel your Pledge after your Reward was shipped to you, 30 days after the day we received back from you any Reward supplied.

e. How we will make the refund. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.


a. You may end this contract if we break it. You may end this contract at any time by contacting us if we break its terms materially or repeatedly, and, if what we have done can be put right, we fail to put it right after you have notified us of that breach and given us a reasonable opportunity to do so. If you end this contract because we break it, the contract will end immediately, and we will refund to you any sums paid by you under the contract.

b. We may end the contract if you break it.

i. We may end this contract at any time by writing to you if you break its terms materially or repeatedly. For example: you fail to pay, on time and in full, any amount due to us under the contract, and you still do not make payment within 14 days of us reminding you that payment is due; or you fail to provide us with your accurate, complete and up-to-date email and shipping address; or you fail to complete the Pledge Manager survey by the Deadline; or you do not, within a reasonable time, allow us to deliver the Reward to you.

ii. If we end the contract under this subsection:

1. the contract will end immediately:

2. we will cease to have any obligations to you under the contract (including to deliver the Reward to you, which remains undelivered after the date of the termination); and

3. depending on when during the Campaign your breach occurs, we may (but are not obliged) refund to you some of the money you have paid to us, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

14. LIMIT ON OUR RESPONSIBILITY TO YOU. This clause sets out the limits and exclusions of our responsibility to you. Please read it carefully. These limitations and exclusions of our responsibility are in addition to any other parts of these Terms that limit our liability.

a. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms, or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

b. We are not responsible for products and services that are not ours. Kickstarter [the Pledge Manager,] and certain products or services included in the Rewards are not created, made, or provided by us. These are third party services and products for which we are not liable, including for any product liability matters, data breaches, or misuse of your personal information.

c. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This

includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; or for fraud or fraudulent misrepresentation.

d. We are not liable for business losses. This contract is for consumer backers. If, in breach of these Terms, you back our Campaign for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. YOUR PRIVACY. Under applicable data protection laws (also called privacy laws in some jurisdictions), we are the data controller of your personal data processed in connection with our Campaign. We are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy It is important that you read that information.


a. Intellectual property rights. As between you and us, we (and our licensors) retain ownership in all intellectual property rights (that is, patents, rights to inventions, copyright related rights, images, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use and protect the confidentiality of, confidential information (including know-how and trade secrets)), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world) in the products and services related to the Campaign.

b. We may transfer this contract to someone else. We may transfer our rights and obligations under a contract entered with you under these Terms to another organization, but this will not affect your rights or our obligations under these Terms.

c. No one else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d. If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e. Even if we delay in enforcing this contract, we can still enforce it later. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

f. Disputes.

i. If you have a complaint. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with anything in connection with this contract, please contact us as soon as possible.

ii. Alternative dispute resolution. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you and give you certain information required by law about resolving disputes through alternative dispute resolution, which is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

iii. Which laws apply to this contract and where you may bring legal proceedings. Our Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, and you can bring legal proceedings in respect of the products in the Alberta courts, without applying conflicts of laws principles.